Growth in U.S. immigration and a recent boom in international business transactions create more need for interpreters and translators. Over-the-phone language services are thriving.
A Chinese customer visited the Fox Hills branch of Wells Fargo Bank in Culver City recently to ask about several transactions on his checking account that didn't make sense to him. But he spoke only Mandarin, and no one in the bank could interpret.
In Southern California, where more than 200 languages are spoken, it's the type of problem that businesses and their customers face every day. As a result, companies that offer interpreters over the phone are in great demand by retailers, hospitals, banks, restaurants and other merchants.
By Hugo Martín
LA Times
