Cambridgeshire has a great need for public service interpreters due to its many tourist attractions and the steady increase of migration from EU countries to the area.
To assist public sector officials in delivering a first class service, that focuses on the citizen’s needs, regardless of their cultural background, nationality and language, the constabulary embarked on a project to produce an interpreters awareness film.
Working with local and national public sector agencies and national interpreters’ professional bodies the constabulary has produced a 45 minute awareness film demonstrating how to use and communicate effectively via an interpreter, funded by the Migrant Impact Fund.
The film highlights the importance of using a trained, professional interpreter who is qualified, experienced, security-vetted and registered with their professional body.
It explains the importance of briefing both the client and the interpreter correctly and provides guidance on how to do this properly. By following the correct protocols you will ensure three outcomes;
•Fair treatment for the client
•Professional respect for the interpreter; and
•A satisfactory outcome for all parties.
Educational video by the Cambridgeshire police
